Use the Duke Energy mobile app (download the Duke Energy app on your smartphone via Apple Store or Google Play).Visit on a desktop computer or mobile device.Text OUT to 57801 (standard text and data charges may apply).“We are committed to completing this restoration as quickly and safely as possible.”Ĭlick here for more information on how Duke Energy restores power.Ĭustomers who experience a power outage can report it the following ways:
“We know our customers depend on us for the power they need to live their lives,” said Jason Hollifield, Duke Energy’s Carolinas storm director. Hardest-hit areas continue to be Chatham, Guilford, Orange and Stokes counties. Significant structural damage hindered progress early on. Duke Energy restores power in a sequence starting with public health and safety facilities and equipment that restores the greatest number of customers.Įstimated restoration times will be posted to the map today at /outages/current-outages.Ĭustomers who are registered to receive Duke Energy text outage alerts will receive a text once an estimated restoration time is established for their location.ĭuke Energy mobilized thousands of crews early Saturday to respond to the hardest-hit areas in and around Wake and Guilford counties. Power line technicians and specialists from the Carolinas, other states and Canada have been assessing damage and restoring outages since Friday night. More than 95% of customers will be restored by Sunday night, with the remainder by Monday. The latest outage numbers can be found here. As of 5 p.m., 178,500 customers – most of them in North Carolina – remained without power. Nearly 1 million customers lost power during the storm. – Duke Energy crews continue to make progress following Hurricane Ian, restoring power to nearly 750,000 customers in North Carolina and South Carolina. Estimated restoration times will be posted to the map today at /outages/current-outagesĬHARLOTTE, N.C.More than 95% of customers will be restored by tomorrow night.Company continues to move additional repair crews into areas with outages.
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